FAQFAQ
Stay
Can minors stay overnight without an adult?
If minors are staying with us alone, please submit a consent form for their stay.
Please download the accommodation confirmation form from the link below.
Is it possible to stay in a room with three or more people?
You can stay in one of the following room types.
<3 people per room>
Deluxe twin room + 1 extra bed (188cm x 110cm)
Deluxe double room + 1 extra bed (188cm x 95cm)
Family Triple
<4 people per room>
Family Force
• Japanese-Western style room (2 beds + 2 futons)
<5 people per room>
・Japanese-style room (5 sets of futons)
Family Force + 1 extra bed (188cm x 110cm)
*The maximum occupancy for a suite is generally two people.
Can I stay with my child?
Children up to elementary school age can stay with their parents by sharing a bed.
Regarding co-sleeping, only one child per adult is allowed (one child per bed).
There is no charge for children sharing a bed with their parents (meals are separate).
We offer baby cribs free of charge, so please let us know when you make your reservation if you require one.
Please note that for safety reasons, the baby cribs are only available for children under 2 years old.
We also offer bed guards (for children 18 months and older).
Since quantities are limited, please let us know when making your reservation if you would like to request this item.
Children sleeping in the same bed (ages 4 to elementary school age)
A separate fee of 7,500 yen (including tax and service charge) will be charged for the use of concierge floor benefits.
Please tell me about extra beds.
An extra bed is available for ¥7,000 per bed (tax and service charge included).
It may not be available depending on the size of the room and the accommodation plan.
Even in rooms where an extra bed is available, only one extra bed is permitted.
Can you warm up baby food?
We offer room service. (Heating in the microwave)
We also offer baby bottle sterilization services (microwave and boiling).
Could you please tell me about the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM (noon).
However, this may vary depending on the accommodation plan, so please refer to the plan details page.
Is late check-out possible?
If you wish to have a late check-out, the regular room rate will be added to your accommodation fee.
A surcharge will be added as follows: 25% until 15:00, 50% until 18:00, and the full amount after 18:00.
Please note that we may not be able to accommodate your request depending on your chosen accommodation plan and the circumstances on the day of your stay.
Can I leave my luggage before check-in or after check-out?
Please inquire at the bell captain's desk on the 2nd or 15th floor.
We cannot accept valuables, fragile items, refrigerated or frozen goods, or fresh food items for storage.
Can I leave my luggage with you before my stay?
If you are sending us a package, please send it to the address below.
1-1-4 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-6002
To the front desk of Nagoya Marriott Associa Hotel(JR-Central Hotels)
TEL : 052-584-1111
*Please write your check-in date and guest name (in kana and English) on the slip before sending it to us.
Is internet access available in the room?
High-speed internet access is available in all guest rooms. (Both wired LAN and Wi-Fi are free of charge.)
You can use it without worrying about communication time or data capacity.
We do not provide laptops for loan, so please bring your own or use the business center.
What amenities are available in the room?
Please check the list of amenities for each room type.
Do you have amenities for children?
Toothbrushes, slippers, and other amenities are provided.
We also have children's nightgowns (one-piece bedding) available in two sizes.
When making a request, please include your child's age.
What kinds of rental items are available?
Non-allergenic pillows, Tempur pillows, health pillows, buckwheat hull pillows, plugs for foreign products, transformers,
Humidifier, DVD player, CD/MD player, desk lamp, trouser press,
We will lend you a thermometer, ice pack, nail clippers, etc.
Please note that an iron and ironing board are provided in the closet of your room.
Do you have a microwave?
Heating food in a microwave is available through room service.
Please leave it with us in a state where it can be kept warm.
Do you have connecting rooms (rooms with an internal door between them)?
This feature is available in some Deluxe Twin Rooms (21st to 29th floors).
We also have "Japanese-Western style rooms" and "family rooms" that can accommodate 4 people, and "Japanese-style rooms" that can accommodate 5 people.
Reservations for all rooms can be made by phone.
The number is limited, so please let us know as soon as possible when making a request.
Do you have a wheelchair-accessible room?
This is available in some standard twin rooms.
We also offer rental services for wheelchairs, bathing aids, and other items.
If you wish to make a reservation, please contact us by phone.
What is the deadline for cancellation notices?
Please notify us of any cancellations at least two days before your scheduled stay.
From that point onward, cancellation fees will be charged according to our hotel's accommodation terms and conditions: 20% for cancellations the day before, 80% for cancellations on the day of arrival, and 100% for no-shows.
However, the above may differ if you are booking multiple rooms or if you made your reservation through a travel agency.
What kind of view can I see from my room?
East side: Sakae side, Nagoya's downtown area (There is a high-rise building in front of the hotel, so the view is somewhat obstructed).
West side: JR railway tracks side (you can see the scenery of many trains passing by)
South side: Facing Nagoya Port (the port is far away, and you cannot see the sea)
North side: Office view (the neighboring office building is directly in front)
Can I request a higher floor or a specific view from my room?
Your request will be accepted as a request.
Please note that we may not be able to accommodate your request depending on the circumstances on the day and the type of room you choose.
Can I specify a room number?
Unfortunately, you cannot specify the floor or room number.
The room number will be determined based on room availability on the day of arrival.
What TV programs can I watch?
You can watch terrestrial digital broadcasting (including CNN News and BBC World) and BS digital broadcasting.
Please note that WOWOW and SKY PerfecTV! are not available.
You can use it as a smart TV using your account.
What is a concierge floor?
In addition to a private Lounge available for breakfast, afternoon tea, and cocktail hour,
This is a club floor offering various benefits, including free use of the fitness club.
Do you offer any services for special occasions?
We can arrange for a cake through room service. (Additional charge applies)
We can add messages and other requests to your cake, and we also offer number decorations.
*Please note that the use of candles is not permitted.
Please make your reservation at least two days before your stay.
ご予約・お問い合わせは直接ルームサービス（TEL : 052-584-1144〈6:00～23:00〉）までご連絡ください。
We also accept flower gifts.
ご注文・お問い合わせは直接フローリスト（TEL : 052-563-0870〈11:00～18:30〉水曜定休日）までご連絡ください。
Can I stay with my pet?
Please refrain from visiting with pets other than assistance dogs.
I'd like to leave my child with someone...
We offer a childcare dispatch service.
When can I make a reservation?
We accept reservations by phone and online (Marriott.com) up to one year in advance.
How do I make a reservation online if I'm traveling with children?
If your child will be using an extra bed, please include them in the number of adults when making your reservation.
Children sleeping in the same bed as their parents (up to elementary school age) are not included in the number of guests.
Please specify the number and ages of your children in the message field for comments and requests.
What is the difference between a standard and a deluxe room?
Deluxe rooms are more spacious than standard rooms.
The bathroom is equipped with a separate shower stall.
Are the deluxe rooms located on higher floors?
Our hotel rooms are located on floors 20-49, with standard rooms and
We have both deluxe rooms available.
Facilities and equipment
Is it possible to take photos, smartphone photos, and videos within the hotel premises?
We regret to inform you that taking photographs or videos on hotel grounds and using images for commercial purposes without the hotel's permission is prohibited. Furthermore, if the hotel determines that your actions are causing a disturbance to other guests, you may be asked to cease filming or videography.
Are there any fitness clubs?
Towers Fitness Club is located on the 18th floor of the hotel.
(Swimming pool, gym, studio, bath/sauna, massage room)
Guests staying at the hotel can use the facilities for ¥3,300 per person per day (free for guests staying on the concierge floor. *Clothing is available for an additional charge).
Opening hours: 7:00 AM - 10:00 PM (*Gym is open 24 hours (please change in your room), pool is open until 9:00 PM, lockers, baths/sauna are open until 10:00 PM)
Massage (acupressure) appointments are available from 12:00 to 21:30 (closing time).
When you arrive, please use the elevator dedicated to the fitness center within the building.
Can children use the fitness club?
You can use it, but there are some age and time restrictions.
詳しくは、タワーズフィットネスクラブ（TEL : 052-584-1134）までお問い合わせください。
Alternatively, please see our fitness club information.
Do fitness clubs offer swimsuits and other rental items?
Training wear (T-shirt and shorts) for use inside the facility.
We offer rentals of training shoes, socks, swimsuits, swim caps, and goggles. (Some items are subject to a fee.)
Do you have a business center?
A business center with 24-hour workstations is located on the 22nd floor. (For hotel guests only)
We also have a separate meeting room available.
ご利用に際してはお電話（TEL：052-584-1111）にてお問い合わせ下さい。
Is there a smoking room?
Smoking rooms are available on the 15th, 16th, 17th, 18th, and 52nd floors.
Please note that smoking is prohibited throughout the lobby.
Is there a nursing room?
There are two nursing spaces on the 15th floor equipped with chairs, small tables, and baby changing stations.
If you wish to use this service, please inform the lobby staff.
Is there a hair salon nearby?
It is located on the 17th floor of the hotel.
Opening hours: 10:00 AM - 6:00 PM (Closed on Wednesdays)
ご予約・お問い合わせは直接美容室（TEL : 052-586-6009）までご連絡ください。
Are there any aesthetic salons?
There is "Yuri Takano Beauty Clinic" on the 18th floor of the hotel (for women only).
Business hours / 10: 00-20: 00 (Saturdays, Sundays, and holidays-18: 00)
ご予約・お問い合わせは直接エステティックサロン（TEL : 052-551-1107）までご連絡ください。
Do you have a florist?
It is located on the 15th floor of the hotel.
Opening hours: 11:00 AM - 6:30 PM (Closed on Wednesdays)
We can prepare bouquets and flower arrangements in your room according to your budget.
ご注文・お問い合わせは直接フローリスト（TEL : 052-563-0870）までご連絡ください。
Is it possible to use the internet outside of the guest rooms?
For hotel guests, we will provide a free access code upon request.
Customers who do not have a personal computer should use the Business Center.
Wedding
Can I consult with you about my wedding anytime?
We are open from 9:00 to 18:00 on Saturdays, Sundays, and public holidays, and from 10:00 to 18:00 on weekdays (closed on Wednesdays), so please feel free to contact us anytime.
I've never stayed in a hotel before; can I get some advice?
Even if this is your first time, please feel free to contact us.
Can we tour the wedding ceremony and reception venue?
土日祝9:00～18:00、平日10:00～18:00（水曜日定休）いつでも見学ができます。お気軽にお問い合わせください。婚礼受付：052-584-1122
Can I visit without a reservation?
We recommend making a reservation, as we may not be able to show you the wedding ceremony and reception venue at certain times.
Can I sample the food?
We hold tasting fairs (reservations required) a few times a month. Please feel free to come and visit us.
Can I visit with my parents?
Of course, that's possible. Please come along!
Is there a parking lot?
Please use the Towers parking lot.
What is the maximum number of guests that can be accommodated in the reception hall?
Our largest banquet hall, "Towers Ballroom," can accommodate up to 400 people.
Is it possible to have a small wedding ceremony and reception with only close family members?
We have three banquet halls available for small groups. Please contact our wedding reception for more details.
We are considering a destination wedding, but would it be alright to have only the reception?
Yes, it is possible. You can use not only the reception hall, but also the waiting room and changing room.
Can we have a second party?
We have a wide variety of venues available, so we will propose a plan that suits you both.
How much do wedding ceremonies and receptions cost?
We offer a wide range of services including venues, catering, attire, and photography, so we can provide various suggestions to suit your budget.
Can I choose my meal?
You can choose from French Restaurant, Japanese Restaurant, or Chinese Restaurant. While hotels often have a reputation for expensive meals, we can suggest various combinations to suit your budget.
Can you accommodate food allergies?
Yes, we will ask for details in advance and prepare a special meal that accommodates your food allergies.
詳しくは、アレルギーポリシーをご覧ください。
Can you make a custom wedding cake?
We will create the design based on your requests.
How many costumes can I choose from?
We have contracts with three companies: Takami Bridal, Four Sis & Company, and Hatsuko Endo Weddings.
We offer a wide range of products, so you can freely choose what suits your preferences.
Can I bring my own costume?
We offer a wide variety of costumes to choose from, but you are also welcome to bring your own favorite outfit.
Can I choose the photos? Also, is location shooting possible?
We have contracts with two companies, "Sato Photo" and "Lavie Factory." We can accommodate a wide range of orders.
Location shoots are tailored to the couple's preferences.
Can I stay overnight on the day of the wedding reception?
We will offer a special discounted rate to all attendees.
The bride and groom receive a complimentary one-night stay depending on their wedding package.
Can attendees rent their attire? Is dressing assistance available?
We offer a wide variety of options, including morning suits and formal kimonos. Dressing services are available at the hotel's beauty salon.
Is there a place to change clothes?
The men's changing room is on the 16th floor, and the women's changing room is on the 17th floor.
Do you offer wheelchair rentals?
We can provide one. However, the number of units is limited, so please let us know in advance.
Is it possible to cancel after applying?
Cancellation fees will apply according to our cancellation policy. We will explain the cancellation policy thoroughly at the time of application.
Food
Are there any Restaurant with private rooms?
Private rooms are available at the following Restaurant.
18th floor Japanese Restaurant" KYOTO TSURUYA": 11 private table rooms (2-16 people), 5 tatami rooms (6-24 people)
18th floor Chinese Restaurant "LINKA": 10 rooms (5-30 people)
18th floor Teppan-Yaki" NAKOTEI": 1 room (6-10 people)
52nd floor French Restaurant "MIKUNI NAGOYA": 1 room (6-12 people)
Are there any Restaurant with smoking sections?
We have them available below.
15th floor Main Bar" ESTMARE" (smoking permitted in all seats)
Do I need to make a reservation in advance for Restaurant?
While we don't strictly require reservations, please be aware that we may not be able to accommodate you if we are fully booked.
We recommend making a reservation in advance. (Excluding breakfast, Lobby Lounge "SCENERY," and Main Bar" ESTMARE")
Do they have a dress code?
MIKUNI NAGOYA / Smart Elegance
Other Restaurant (excluding SCENERY Estomer) / Smart Casual
Can children use it?
Please note that children under elementary school age are not permitted to dine at French Restaurant "MIKUNI NAGOYA" on the 52nd floor.
また、15階 メインバー「エストマーレ」、52階 スカイラウンジ「ジーニス」（17:00～23:00）は20歳未満のお客様のご利用はご遠慮いただいております。
In addition to the 15th-floor Lobby Lounge "SCENERY," other Restaurant offer high chairs and children's menus.
Are there any Restaurant where I can have breakfast?
15th floor All Day Dining "PERGOLA" (Japanese and Western buffet)
Admission fees: Adults ¥4,800, Elementary school students ¥3,000, Children aged 4 to preschool ¥2,000, Children under 3 years old free.
Breakfast is not reserved, so you can use it if you come during business hours.
Do you offer any services for special occasions?
Each Restaurant offers a variety of services, including commemorative photos and dessert arrangements.
Please mention that you are celebrating a special occasion when making your reservation or using our services.
Payment
Please tell me what types of credit cards and electronic money can be used at the hotel and Restaurant.
VISA / JCB / American Express / Diners Club / UC / DC / Mitsubishi UFJ NICOS / MasterCard / Saison / Discover card / Cedyna / TOYOTA / UCS / UnionPay
We also accept some QR code payments and electronic money. Please contact us for details.
Can I exchange foreign currency?
We have an automatic currency exchange machine available.
We only offer foreign currency exchange. Available currencies are US dollars, Euros, British pounds, Australian dollars, Chinese yuan, South Korean won, and Taiwanese dollars. (Japanese yen cannot be exchanged.)
What types of gift certificates can be used for accommodations and Restaurant?
JR Central Hotels Gift Card
JTB Nice Gift Certificate
Credit card company gift certificates (VISA / JCB / American Express / Diners Club / UC / DC / NICOS / UFJ)
How can I pay for my accommodation?
We will require a deposit or a credit card imprint upon check-in.
Can I pay for my accommodation in advance?
Advance payments can be made using the following methods.
Bank transfer (Please transfer the payment at least one week before your stay.)
Please visit us in advance and pay in cash or by credit card (please let us know your planned visit date).
事前のお支払いをご希望の際は、お支払方法やお支払日を確認させていただきますので、「宿泊予約」担当（TEL : 052-584-1113）までお電話にてご連絡ください。
Parking and Access
Please tell me where the parking lot is.
Please enter the basement via the main entrance on the 2nd floor, using one of the three entrances to the Towers parking lot (North Entrance, West Entrance, or South Entrance). For more details, please see the access guide.
What are the size restrictions and fees for cars that can enter the parking lot?
It can accommodate vehicles up to 2.1m in height.
Please call us for the other sizes.
Parking is available for hotel guests for ¥3,300 per vehicle per night (from 1:30 PM to 1:30 PM the following day).
For use of the hotel's Restaurant, we will issue a free parking ticket for 2 hours with a purchase of ¥5,000 or more, and a free parking ticket for 3 hours with a purchase of ¥30,000 or more.
If you exceed the above time, such as before check-in or after check-out, an additional charge of ¥350 per 30 minutes (¥350 per 60 minutes from 0:00 to 6:00) will apply.
Do I need to reserve a parking space?
Parking is not available by reservation.
170 cars can be stored in the hotel underground parking lot, and 900 cars can be stored in the Towers parking lot in the same building.
How do I get there from the airport?
By train: Approximately 28 minutes from Centrair (Chubu Centrair International Airport) by Meitetsu Airport Express "μ-SKY".
By taxi: Approximately 50 minutes
Please note that there is no airport bus service.
Are there any tourist attractions nearby?
Nagoya Castle / Approximately 15 minutes by train (From Nagoya Station, take the Higashiyama Line subway, transfer at Sakae Station, and get off at Nagoya-jo Station on the Meijo Line towards Ozone).
Tokugawa Art Museum / Approximately 25 minutes by train (Take the JR Chuo Main Line from Nagoya Station and get off at "Ozone" Station. 10-minute walk.)
Noritake Garden / Approximately 10 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Kamejima" station)
Higashiyama Zoo and Botanical Gardens / Approximately 20 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Higashiyama Park" station)
Nagoya Port Aquarium / Approximately 25 minutes by train (From Nagoya Station, take the Higashiyama Line subway, transfer at Sakae Station, then take the Meijo Line subway towards Kanayama/Nagoya Port, and get off at the last stop).
SCMAGLEV and Railway Park / 24 minutes by train (Take the Aonami Line from Nagoya Station and get off at "Kinjo-futo" station, then a 2-minute walk)
Nagoya City Science Museum / Approximately 3 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Fushimi" station, then walk south for 5 minutes from Exit 5)
If you require further information, please inquire at the bell captain's desk or the front desk on the day of your stay. Additionally, if you require any special arrangements, please submit a request form.
Marriott Bonvoy
What is Marriott Bonvoy?
Marriott Bonvoy is a program for Marriott brand hotels.
You can earn points with every stay, and enjoy a variety of other benefits.
The points you earn can be redeemed for free stays at Marriott hotels and more.
Additionally, if you choose an airline's frequent flyer miles program, you can earn miles for every dollar you spend.
For more information, please visit the Marriott Bonvoy website.
What is a Marriott Bonvoy Elite member?
Staying at Marriott hotels 10 nights a year will grant you elite membership status.
Elite members with Silver status or higher can receive various benefits depending on their status.
I want to know how many Marriott Bonvoy points I have.
Please contact the Marriott Bonvoy service desk in Tokyo.
（TEL : 03-5423-6062、平日／9:00～20:00 土日祝日／ 9:00～17:00）
Regarding Marriott Bonvoy point accrual
Reservations made through channels other than telephone or our official website (Marriott.com) are not eligible for points accrual or stay count.
Points are only awarded for Restaurant use at the 15th-floor All Day Dining restaurant, PERGOLA. (Purchases of meal vouchers are not eligible.) For other Restaurant, points are only awarded to hotel guests and only when billed to their rooms.
Also, points cannot be used to pay for your meal at Restaurant.
Stay
Can minors stay overnight without an adult?
If minors are staying with us alone, please submit a consent form for their stay.
Please download the accommodation confirmation form from the link below.
Is it possible to stay in a room with three or more people?
You can stay in one of the following room types.
<3 people per room>
Deluxe twin room + 1 extra bed (188cm x 110cm)
Deluxe double room + 1 extra bed (188cm x 95cm)
Family Triple
<4 people per room>
Family Force
• Japanese-Western style room (2 beds + 2 futons)
<5 people per room>
・Japanese-style room (5 sets of futons)
Family Force + 1 extra bed (188cm x 110cm)
*The maximum occupancy for a suite is generally two people.
Can I stay with my child?
Children up to elementary school age can stay with their parents by sharing a bed.
Regarding co-sleeping, only one child per adult is allowed (one child per bed).
There is no charge for children sharing a bed with their parents (meals are separate).
We offer baby cribs free of charge, so please let us know when you make your reservation if you require one.
Please note that for safety reasons, the baby cribs are only available for children under 2 years old.
We also offer bed guards (for children 18 months and older).
Since quantities are limited, please let us know when making your reservation if you would like to request this item.
Children sleeping in the same bed (ages 4 to elementary school age)
A separate fee of 7,500 yen (including tax and service charge) will be charged for the use of concierge floor benefits.
Please tell me about extra beds.
An extra bed is available for ¥7,000 per bed (tax and service charge included).
It may not be available depending on the size of the room and the accommodation plan.
Even in rooms where an extra bed is available, only one extra bed is permitted.
Can you warm up baby food?
We offer room service. (Heating in the microwave)
We also offer baby bottle sterilization services (microwave and boiling).
Could you please tell me about the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM (noon).
However, this may vary depending on the accommodation plan, so please refer to the plan details page.
Is late check-out possible?
If you wish to have a late check-out, the regular room rate will be added to your accommodation fee.
A surcharge will be added as follows: 25% until 15:00, 50% until 18:00, and the full amount after 18:00.
Please note that we may not be able to accommodate your request depending on your chosen accommodation plan and the circumstances on the day of your stay.
Can I leave my luggage before check-in or after check-out?
Please inquire at the bell captain's desk on the 2nd or 15th floor.
We cannot accept valuables, fragile items, refrigerated or frozen goods, or fresh food items for storage.
Can I leave my luggage with you before my stay?
If you are sending us a package, please send it to the address below.
1-1-4 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-6002
To the front desk of Nagoya Marriott Associa Hotel(JR-Central Hotels)
TEL : 052-584-1111
*Please write your check-in date and guest name (in kana and English) on the slip before sending it to us.
Is internet access available in the room?
High-speed internet access is available in all guest rooms. (Both wired LAN and Wi-Fi are free of charge.)
You can use it without worrying about communication time or data capacity.
We do not provide laptops for loan, so please bring your own or use the business center.
What amenities are available in the room?
Please check the list of amenities for each room type.
Do you have amenities for children?
Toothbrushes, slippers, and other amenities are provided.
We also have children's nightgowns (one-piece bedding) available in two sizes.
When making a request, please include your child's age.
What kinds of rental items are available?
Non-allergenic pillows, Tempur pillows, health pillows, buckwheat hull pillows, plugs for foreign products, transformers,
Humidifier, DVD player, CD/MD player, desk lamp, trouser press,
We will lend you a thermometer, ice pack, nail clippers, etc.
Please note that an iron and ironing board are provided in the closet of your room.
Do you have a microwave?
Heating food in a microwave is available through room service.
Please leave it with us in a state where it can be kept warm.
Do you have connecting rooms (rooms with an internal door between them)?
This feature is available in some Deluxe Twin Rooms (21st to 29th floors).
We also have "Japanese-Western style rooms" and "family rooms" that can accommodate 4 people, and "Japanese-style rooms" that can accommodate 5 people.
Reservations for all rooms can be made by phone.
The number is limited, so please let us know as soon as possible when making a request.
Do you have a wheelchair-accessible room?
This is available in some standard twin rooms.
We also offer rental services for wheelchairs, bathing aids, and other items.
If you wish to make a reservation, please contact us by phone.
What is the deadline for cancellation notices?
Please notify us of any cancellations at least two days before your scheduled stay.
From that point onward, cancellation fees will be charged according to our hotel's accommodation terms and conditions: 20% for cancellations the day before, 80% for cancellations on the day of arrival, and 100% for no-shows.
However, the above may differ if you are booking multiple rooms or if you made your reservation through a travel agency.
What kind of view can I see from my room?
East side: Sakae side, Nagoya's downtown area (There is a high-rise building in front of the hotel, so the view is somewhat obstructed).
West side: JR railway tracks side (you can see the scenery of many trains passing by)
South side: Facing Nagoya Port (the port is far away, and you cannot see the sea)
North side: Office view (the neighboring office building is directly in front)
Can I request a higher floor or a specific view from my room?
Your request will be accepted as a request.
Please note that we may not be able to accommodate your request depending on the circumstances on the day and the type of room you choose.
Can I specify a room number?
Unfortunately, you cannot specify the floor or room number.
The room number will be determined based on room availability on the day of arrival.
What TV programs can I watch?
You can watch terrestrial digital broadcasting (including CNN News and BBC World) and BS digital broadcasting.
Please note that WOWOW and SKY PerfecTV! are not available.
You can use it as a smart TV using your account.
What is a concierge floor?
In addition to a private Lounge available for breakfast, afternoon tea, and cocktail hour,
This is a club floor offering various benefits, including free use of the fitness club.
Do you offer any services for special occasions?
We can arrange for a cake through room service. (Additional charge applies)
We can add messages and other requests to your cake, and we also offer number decorations.
*Please note that the use of candles is not permitted.
Please make your reservation at least two days before your stay.
ご予約・お問い合わせは直接ルームサービス（TEL : 052-584-1144〈6:00～23:00〉）までご連絡ください。
We also accept flower gifts.
ご注文・お問い合わせは直接フローリスト（TEL : 052-563-0870〈11:00～18:30〉水曜定休日）までご連絡ください。
Can I stay with my pet?
Please refrain from visiting with pets other than assistance dogs.
I'd like to leave my child with someone...
We offer a childcare dispatch service.
When can I make a reservation?
We accept reservations by phone and online (Marriott.com) up to one year in advance.
How do I make a reservation online if I'm traveling with children?
If your child will be using an extra bed, please include them in the number of adults when making your reservation.
Children sleeping in the same bed as their parents (up to elementary school age) are not included in the number of guests.
Please specify the number and ages of your children in the message field for comments and requests.
What is the difference between a standard and a deluxe room?
Deluxe rooms are more spacious than standard rooms.
The bathroom is equipped with a separate shower stall.
Are the deluxe rooms located on higher floors?
Our hotel rooms are located on floors 20-49, with standard rooms and
We have both deluxe rooms available.
Facilities and equipment
Is it possible to take photos, smartphone photos, and videos within the hotel premises?
We regret to inform you that taking photographs or videos on hotel grounds and using images for commercial purposes without the hotel's permission is prohibited. Furthermore, if the hotel determines that your actions are causing a disturbance to other guests, you may be asked to cease filming or videography.
Are there any fitness clubs?
Towers Fitness Club is located on the 18th floor of the hotel.
(Swimming pool, gym, studio, bath/sauna, massage room)
Guests staying at the hotel can use the facilities for ¥3,300 per person per day (free for guests staying on the concierge floor. *Clothing is available for an additional charge).
Opening hours: 7:00 AM - 10:00 PM (*Gym is open 24 hours (please change in your room), pool is open until 9:00 PM, lockers, baths/sauna are open until 10:00 PM)
Massage (acupressure) appointments are available from 12:00 to 21:30 (closing time).
When you arrive, please use the elevator dedicated to the fitness center within the building.
Can children use the fitness club?
You can use it, but there are some age and time restrictions.
詳しくは、タワーズフィットネスクラブ（TEL : 052-584-1134）までお問い合わせください。
Alternatively, please see our fitness club information.
Do fitness clubs offer swimsuits and other rental items?
Training wear (T-shirt and shorts) for use inside the facility.
We offer rentals of training shoes, socks, swimsuits, swim caps, and goggles. (Some items are subject to a fee.)
Do you have a business center?
A business center with 24-hour workstations is located on the 22nd floor. (For hotel guests only)
We also have a separate meeting room available.
ご利用に際してはお電話（TEL：052-584-1111）にてお問い合わせ下さい。
Is there a smoking room?
Smoking rooms are available on the 15th, 16th, 17th, 18th, and 52nd floors.
Please note that smoking is prohibited throughout the lobby.
Is there a nursing room?
There are two nursing spaces on the 15th floor equipped with chairs, small tables, and baby changing stations.
If you wish to use this service, please inform the lobby staff.
Is there a hair salon nearby?
It is located on the 17th floor of the hotel.
Opening hours: 10:00 AM - 6:00 PM (Closed on Wednesdays)
ご予約・お問い合わせは直接美容室（TEL : 052-586-6009）までご連絡ください。
Are there any aesthetic salons?
There is "Yuri Takano Beauty Clinic" on the 18th floor of the hotel (for women only).
Business hours / 10: 00-20: 00 (Saturdays, Sundays, and holidays-18: 00)
ご予約・お問い合わせは直接エステティックサロン（TEL : 052-551-1107）までご連絡ください。
Do you have a florist?
It is located on the 15th floor of the hotel.
Opening hours: 11:00 AM - 6:30 PM (Closed on Wednesdays)
We can prepare bouquets and flower arrangements in your room according to your budget.
ご注文・お問い合わせは直接フローリスト（TEL : 052-563-0870）までご連絡ください。
Is it possible to use the internet outside of the guest rooms?
For hotel guests, we will provide a free access code upon request.
Customers who do not have a personal computer should use the Business Center.
Wedding
Can I consult with you about my wedding anytime?
We are open from 9:00 to 18:00 on Saturdays, Sundays, and public holidays, and from 10:00 to 18:00 on weekdays (closed on Wednesdays), so please feel free to contact us anytime.
I've never stayed in a hotel before; can I get some advice?
Even if this is your first time, please feel free to contact us.
Can we tour the wedding ceremony and reception venue?
土日祝9:00～18:00、平日10:00～18:00（水曜日定休）いつでも見学ができます。お気軽にお問い合わせください。婚礼受付：052-584-1122
Can I visit without a reservation?
We recommend making a reservation, as we may not be able to show you the wedding ceremony and reception venue at certain times.
Can I sample the food?
We hold tasting fairs (reservations required) a few times a month. Please feel free to come and visit us.
Can I visit with my parents?
Of course, that's possible. Please come along!
Is there a parking lot?
Please use the Towers parking lot.
What is the maximum number of guests that can be accommodated in the reception hall?
Our largest banquet hall, "Towers Ballroom," can accommodate up to 400 people.
Is it possible to have a small wedding ceremony and reception with only close family members?
We have three banquet halls available for small groups. Please contact our wedding reception for more details.
We are considering a destination wedding, but would it be alright to have only the reception?
Yes, it is possible. You can use not only the reception hall, but also the waiting room and changing room.
Can we have a second party?
We have a wide variety of venues available, so we will propose a plan that suits you both.
How much do wedding ceremonies and receptions cost?
We offer a wide range of services including venues, catering, attire, and photography, so we can provide various suggestions to suit your budget.
Can I choose my meal?
You can choose from French Restaurant, Japanese Restaurant, or Chinese Restaurant. While hotels often have a reputation for expensive meals, we can suggest various combinations to suit your budget.
Can you accommodate food allergies?
Yes, we will ask for details in advance and prepare a special meal that accommodates your food allergies.
詳しくは、アレルギーポリシーをご覧ください。
Can you make a custom wedding cake?
We will create the design based on your requests.
How many costumes can I choose from?
We have contracts with three companies: Takami Bridal, Four Sis & Company, and Hatsuko Endo Weddings.
We offer a wide range of products, so you can freely choose what suits your preferences.
Can I bring my own costume?
We offer a wide variety of costumes to choose from, but you are also welcome to bring your own favorite outfit.
Can I choose the photos? Also, is location shooting possible?
We have contracts with two companies, "Sato Photo" and "Lavie Factory." We can accommodate a wide range of orders.
Location shoots are tailored to the couple's preferences.
Can I stay overnight on the day of the wedding reception?
We will offer a special discounted rate to all attendees.
The bride and groom receive a complimentary one-night stay depending on their wedding package.
Can attendees rent their attire? Is dressing assistance available?
We offer a wide variety of options, including morning suits and formal kimonos. Dressing services are available at the hotel's beauty salon.
Is there a place to change clothes?
The men's changing room is on the 16th floor, and the women's changing room is on the 17th floor.
Do you offer wheelchair rentals?
We can provide one. However, the number of units is limited, so please let us know in advance.
Is it possible to cancel after applying?
Cancellation fees will apply according to our cancellation policy. We will explain the cancellation policy thoroughly at the time of application.
Food
Are there any Restaurant with private rooms?
Private rooms are available at the following Restaurant.
18th floor Japanese Restaurant" KYOTO TSURUYA": 11 private table rooms (2-16 people), 5 tatami rooms (6-24 people)
18th floor Chinese Restaurant "LINKA": 10 rooms (5-30 people)
18th floor Teppan-Yaki" NAKOTEI": 1 room (6-10 people)
52nd floor French Restaurant "MIKUNI NAGOYA": 1 room (6-12 people)
Are there any Restaurant with smoking sections?
We have them available below.
15th floor Main Bar" ESTMARE" (smoking permitted in all seats)
Do I need to make a reservation in advance for Restaurant?
While we don't strictly require reservations, please be aware that we may not be able to accommodate you if we are fully booked.
We recommend making a reservation in advance. (Excluding breakfast, Lobby Lounge "SCENERY," and Main Bar" ESTMARE")
Do they have a dress code?
MIKUNI NAGOYA / Smart Elegance
Other Restaurant (excluding SCENERY Estomer) / Smart Casual
Can children use it?
Please note that children under elementary school age are not permitted to dine at French Restaurant "MIKUNI NAGOYA" on the 52nd floor.
また、15階 メインバー「エストマーレ」、52階 スカイラウンジ「ジーニス」（17:00～23:00）は20歳未満のお客様のご利用はご遠慮いただいております。
In addition to the 15th-floor Lobby Lounge "SCENERY," other Restaurant offer high chairs and children's menus.
Are there any Restaurant where I can have breakfast?
15th floor All Day Dining "PERGOLA" (Japanese and Western buffet)
Admission fees: Adults ¥4,800, Elementary school students ¥3,000, Children aged 4 to preschool ¥2,000, Children under 3 years old free.
Breakfast is not reserved, so you can use it if you come during business hours.
Do you offer any services for special occasions?
Each Restaurant offers a variety of services, including commemorative photos and dessert arrangements.
Please mention that you are celebrating a special occasion when making your reservation or using our services.
Payment
Please tell me what types of credit cards and electronic money can be used at the hotel and Restaurant.
VISA / JCB / American Express / Diners Club / UC / DC / Mitsubishi UFJ NICOS / MasterCard / Saison / Discover card / Cedyna / TOYOTA / UCS / UnionPay
We also accept some QR code payments and electronic money. Please contact us for details.
Can I exchange foreign currency?
We have an automatic currency exchange machine available.
We only offer foreign currency exchange. Available currencies are US dollars, Euros, British pounds, Australian dollars, Chinese yuan, South Korean won, and Taiwanese dollars. (Japanese yen cannot be exchanged.)
What types of gift certificates can be used for accommodations and Restaurant?
JR Central Hotels Gift Card
JTB Nice Gift Certificate
Credit card company gift certificates (VISA / JCB / American Express / Diners Club / UC / DC / NICOS / UFJ)
How can I pay for my accommodation?
We will require a deposit or a credit card imprint upon check-in.
Can I pay for my accommodation in advance?
Advance payments can be made using the following methods.
Bank transfer (Please transfer the payment at least one week before your stay.)
Please visit us in advance and pay in cash or by credit card (please let us know your planned visit date).
事前のお支払いをご希望の際は、お支払方法やお支払日を確認させていただきますので、「宿泊予約」担当（TEL : 052-584-1113）までお電話にてご連絡ください。
Parking and Access
Please tell me where the parking lot is.
Please enter the basement via the main entrance on the 2nd floor, using one of the three entrances to the Towers parking lot (North Entrance, West Entrance, or South Entrance). For more details, please see the access guide.
What are the size restrictions and fees for cars that can enter the parking lot?
It can accommodate vehicles up to 2.1m in height.
Please call us for the other sizes.
Parking is available for hotel guests for ¥3,300 per vehicle per night (from 1:30 PM to 1:30 PM the following day).
For use of the hotel's Restaurant, we will issue a free parking ticket for 2 hours with a purchase of ¥5,000 or more, and a free parking ticket for 3 hours with a purchase of ¥30,000 or more.
If you exceed the above time, such as before check-in or after check-out, an additional charge of ¥350 per 30 minutes (¥350 per 60 minutes from 0:00 to 6:00) will apply.
Do I need to reserve a parking space?
Parking is not available by reservation.
170 cars can be stored in the hotel underground parking lot, and 900 cars can be stored in the Towers parking lot in the same building.
How do I get there from the airport?
By train: Approximately 28 minutes from Centrair (Chubu Centrair International Airport) by Meitetsu Airport Express "μ-SKY".
By taxi: Approximately 50 minutes
Please note that there is no airport bus service.
Are there any tourist attractions nearby?
Nagoya Castle / Approximately 15 minutes by train (From Nagoya Station, take the Higashiyama Line subway, transfer at Sakae Station, and get off at Nagoya-jo Station on the Meijo Line towards Ozone).
Tokugawa Art Museum / Approximately 25 minutes by train (Take the JR Chuo Main Line from Nagoya Station and get off at "Ozone" Station. 10-minute walk.)
Noritake Garden / Approximately 10 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Kamejima" station)
Higashiyama Zoo and Botanical Gardens / Approximately 20 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Higashiyama Park" station)
Nagoya Port Aquarium / Approximately 25 minutes by train (From Nagoya Station, take the Higashiyama Line subway, transfer at Sakae Station, then take the Meijo Line subway towards Kanayama/Nagoya Port, and get off at the last stop).
SCMAGLEV and Railway Park / 24 minutes by train (Take the Aonami Line from Nagoya Station and get off at "Kinjo-futo" station, then a 2-minute walk)
Nagoya City Science Museum / Approximately 3 minutes by train (Take the Higashiyama Line subway from Nagoya Station and get off at "Fushimi" station, then walk south for 5 minutes from Exit 5)
If you require further information, please inquire at the bell captain's desk or the front desk on the day of your stay. Additionally, if you require any special arrangements, please submit a request form.
Marriott Bonvoy
What is Marriott Bonvoy?
Marriott Bonvoy is a program for Marriott brand hotels.
You can earn points with every stay, and enjoy a variety of other benefits.
The points you earn can be redeemed for free stays at Marriott hotels and more.
Additionally, if you choose an airline's frequent flyer miles program, you can earn miles for every dollar you spend.
For more information, please visit the Marriott Bonvoy website.
What is a Marriott Bonvoy Elite member?
Staying at Marriott hotels 10 nights a year will grant you elite membership status.
Elite members with Silver status or higher can receive various benefits depending on their status.
I want to know how many Marriott Bonvoy points I have.
Please contact the Marriott Bonvoy service desk in Tokyo.
（TEL : 03-5423-6062、平日／9:00～20:00 土日祝日／ 9:00～17:00）
Regarding Marriott Bonvoy point accrual
Reservations made through channels other than telephone or our official website (Marriott.com) are not eligible for points accrual or stay count.
Points are only awarded for Restaurant use at the 15th-floor All Day Dining restaurant, PERGOLA. (Purchases of meal vouchers are not eligible.) For other Restaurant, points are only awarded to hotel guests and only when billed to their rooms.
Also, points cannot be used to pay for your meal at Restaurant.
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