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令和4年4月1日

JR Tokai Hotels Co., Ltd.

株式会社ジェイアール東海ホテルズ（以下「当チェーン」といいます。）は、個人情報の重要性に鑑み、以下の取り組みを実施いたしております。

  1. We are committed to protecting the privacy of our guests through initiatives to systematically train personnel handling personal information.
  2. お客様から個人情報を取得させていただく場合は、その取得の目的、お客様に対する当チェーンの窓口を明確にした上で、必要な範囲の個人情報を取得させていただきます。
  3. Acquired personal information from customers will be utilized within the scope of the purpose of use, and managed appropriately. We do not offer or disclose information without the customer's consent, unless the following special circumstances occur:
    (1) when required by law or regulations, (2) when it is necessary to protect the customer's life, health, and property (3) in cases where it is difficult to obtain the consent of the person himself / herself, especially when it is necessary to improve public safety or hygiene (4) a national institution or a local public entity or entrusted it. (We exclude cases where it is necessary for a person to cooperate in carrying out the affairs prescribed in laws and regulations and there is a risk of interfering with the performance of the affairs by obtaining the consent of the customer.)
  4. 当チェーンの業務を遂行するために個人情報の取り扱いを委託する場合には、お客様の個人情報を漏洩や再提供しないよう、契約により義務付け適切な管理を実施させていただいております。
  5. Personal information acquired from customers is kept accurate and up to date, and measures are taken to prevent unauthorized access, loss, destruction, alteration, leakage, etc. of personal information.
  6. お客様が、お客様の個人情報の確認、訂正、削除等を希望される場合には、当チェーンのお問合せ窓口までご連絡いただければ、合理的な範囲で速やかに対応させていただきます。
  7. 当チェーンは、個人情報に関して適用される法令、ガイドライン、規範を遵守するとともに、上記の各項を経営環境に照らし合わせて適時見直しを行い、継続的に改善してまいります。

当チェーンにおける個人情報の取り扱い

当チェーンでは、当チェーンの業務を円滑に行うため、当チェーンの各ホテルをご利用いただくお客様の個人情報を取得・利用いたします。
当チェーンが利用する個人情報につきましては、以下の通り、取り扱わせていただきます。

  1. Purpose of use

    当チェーンが保有する個人情報の利用目的は以下の通りです。

    1. 当チェーンが運営するタワーズフィットネスクラブのサービス提供、運営・管理及び必要な手続き
    2. 当チェーンが運営するアソシアリゾートクラブのサービス提供、運営・管理及び必要な手続き
    3. 当チェーンが運営するＪＲ東海ホテルズトルチェクラブのサービス提供、運営・管理及び必要な手続き
    4. Services including accommodation, weddings / banquets, restaurant, souvenirs, goods, sales, fitness, spa, etc.
    5. To confirm reservations including accommodation, wedding/party, restaurant, and spa
    6. Analysis of customer trends
    7. Surveys and analysis of customer satisfaction
    8. Answer to customer inquiries and opinions
    9. Send information on new products, plans, and various special offers, etc.
    10. Contact in case of emergency
    11. Delivery of ordered items
    12. Present lottery and delivery
    13. Request and payment of price, certificate of price receipt, proof of delivery etc.
    14. For employment management
    15. For recruitment

  2. 個人情報保護法第27条に定める第三者提供について

    当社は、法令に定める場合を除き、あらかじめご本人の同意を得ることなく、お客様に関する個人情報を第三者に提供、又は開示することはありません。

  3. 当チェーンの「保有個人データ」について

    1. Name of company that manages personal data: JR Tokai Hotels Co., Ltd.
      住所：〒450-6002 愛知県名古屋市中村区名駅一丁目1番4号
      代表者：代表取締役社長　伊藤 彰彦
    2. Purpose of holding personal data

      当チェーンが保有する「保有個人データ」の利用目的は以下の通りです。

      1. 当チェーンが運営するタワーズフィットネスクラブのサービス提供、運営・管理及び必要な手続き
      2. 当チェーンが運営するアソシアリゾートクラブのサービス提供、運営・管理及び必要な手続き
      3. 当チェーンが運営するＪＲ東海ホテルズトルチェクラブのサービス提供、運営・管理及び必要な手続き
      4. Services including accommodation, weddings / banquets, restaurant, souvenirs, goods, sales, fitness, spa, etc.
      5. To confirm reservations including accommodation, wedding/party, restaurant, and spa
      6. Analysis of customer trends
      7. Surveys and analysis of customer satisfaction
      8. Answer to customer inquiries and opinions
      9. Send information on new products, plans, and various special offers, etc.
      10. Contact in case of emergency
      11. Delivery of ordered items
      12. Present lottery and delivery
      13. Request and payment of price, certificate of price receipt, proof of delivery etc.
      14. For employment management
      15. For recruitment
    3. 利用目的の通知、開示に関するお申し出について
      1. 当チェーンの保有個人データに関して、お客様ご自身の情報の利用目的の通知、開示をご希望される場合のお申し出方法は、次の通りです。
        1. About reception method

          We accept mail at the address below.

          The information desk JR Tokai Hotels Co., Ltd.
          Personal information protection manager
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1215
          FAX: 052-584-1219
        2. About the request method
          1. 当チェーンで定めた下記の申込書に必要事項をご記入の上ご提出お願いします。
            Application Please download the form below, and complete according to your request.
            「利用目的の通知・開示申込書」（PDF／176KB）
            If you do not have Adobe Reader,​ ​From Adobe's site​ ​Please download and use it.
          2. In order to confirm that you are the principal in the application form (in the case of proposal from the agent, we will also verify the proxy) The following documents are enclosed.
            なお、ご同封いただきました書類は当チェーンで一定期間保管させていただきますが、保管期間終了後すみやかに破棄いたします。
            Documents to be enclosed In case of offer by the person himself / herself
            Confirm your identity by A or B
            A: A copy of one of the following documents (within the validity period)
            1. Driver's license
            2. Certificate of driving history
            3. Passport​ ​
            4. Residence card
            5. Special permanent resident certificate
            6. Physically handicapped
            B: Two of the following documents
            1. Copy of health insurance card insurance card
            2. Copy of pension notebook
            3. Original copy of family register or extract (within 3 months from date of creation)
            4. The seal stamped on the margin of the original of the seal registration certificate (within 3 months from the date of creation)
            In case of request by proxy
            C: In addition to the identity confirmation documents by A or B above, the following documents
            1. A copy of the residence card, a letter of attorney or other documents certifying the proxy of the offer
          3. 利用目的の通知、開示をご希望される場合には、1回の請求に当たり書面の場合は手数料500円（消費税込）、コンパクトディスクの場合は手数料600円（消費税込）を頂戴いたします。請求時に上記金額分の切手の同封をお願いします。なお、領収書は、回答書とともに送付させていただきます。
          4. 回答書をお送りさせていただくために、書面での回答をご希望の場合は25g以内定型郵便切手、コンパクトディスクでの回答をご希望の場合は100g以内定形外（規格内）郵便切手を貼付した返信用封筒を同封していただきます。
        3. Replies

          Regarding replies, it will be sent to the address of the person himself / herself posted on the application form within a reasonable time period (in the case of an offer from the agent, the contact address of the agent).
          In addition, if we cannot accommodate part or all of the request, we will respond with an explanation.

      2. 当チェーンの保有個人データに関して、お客様ご自身の情報の訂正・追加・削除、利用停止・消去・第三者提供の停止をご希望される場合のお申し出方法は、次の通りです。
        1. About reception method

          We accept requests by phone or mail at the following address

          TOWERS FITNESS CLUB 株式会社ジェイアール東海ホテルズ　タワーズフィットネスクラブ
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1134
          FAX: 052-584-1135
          Contact point for Associa Resort Club 株式会社ジェイアール東海ホテルズ　アソシアリゾートクラブ
          1134 Echigo-machi Takayama-city, Gifu prefecture 506-0033
          TEL: 0577-36-0001
          FAX: 0577-36-0188
          ＪＲ東海ホテルズ トルチェクラブに関する窓口 株式会社ジェイアール東海ホテルズ　営業企画部内　トルチェクラブ事務局
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL : 052-584-1222
          FAX : 052-584-1213
          Contact point concerning other than above JR JR-Central Hotels Co., Ltd. Personal Information Protection Manager
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1215
          FAX: 052-584-1219
        2. About the request method

          In case of telephone offer

          1. Please contact us directly by phone at the number above.
            In addition, we will restrict your offer by telephone only.
            In the case of an offer from an agent, please request by mail.
          2. In order to confirm that you are the principal, the following must be confirmed.
            Checklist

            In addition to your name, the following information is required.

            1. Address
            2. Phone Number
            3. Birthday
            4. E-mail address
            5. Company name
            6. Membership number

          In case of request by post

          1. 当チェーンで定めた下記の申込書に必要事項をご記入の上ご提出お願いします。
            Application Please download the form below, and complete according to your request.
            "Application for correction, addition, deletion of contents" (PDF / 72KB)
            "Application for suspension / elimination / suspension for provision by a third party" (PDF / 77 KB)
            If you do not have Adobe Reader,​ ​From Adobe's site​ ​Please download and use it.
          2. In order to confirm that you are the principal in the application form (in the case of proposal from the agent, we will also verify the proxy) The following documents are enclosed.
            なお、ご同封いただきました書類は当チェーンで一定期間保管させていただきますが、保管期間終了後すみやかに破棄いたします。
            Documents to be enclosed In case of offer by the person himself / herself
            Confirm your identity by A, B or C
            A: A copy of the membership card of the member organization operated by the Company
            B: A copy of one of the following documents (within the validity period)
            1. Driver's license
            2. Certificate of driving history
            3. Passport​ ​
            4. Residence card
            5. Special permanent resident certificate
            6. Physically handicapped
            C: Two of the following documents
            1. Copy of health insurance card insurance card
            2. Copy of pension notebook
            3. Original copy of family register or extract (within 3 months from date of creation)
            4. The seal stamped on the margin of the original of the seal registration certificate (within 3 months from the date of creation)
            In case of request by proxy
            D: In addition to the identity confirmation documents by A, B or C above, the following documents
            1. A copy of the residence card, a letter of attorney or other documents certifying the proxy of the offer
          3. In order to send a response letter, enclose a return envelope with a fixed form postage stamp up to 25 g.
            For your reply, it will be sent to the address of the principal who was posted on the application form within a reasonable time period (in the case of proposal from the agent, the address of the agent's contact address) by delivery record mail.
            In addition, if we cannot accommodate part or all of the request, we will respond with an explanation.
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