Terms and conditions of accommodation

Article1. Scope of Application

  1. Contracts for Accommodation and related agreements to be entered into between this Hotel and Guest to be accommodated shall be subject to these Terms & Conditions. Any particular not provided for herein shall be governed by laws and regulations, and / or generally accepted practices.
  2. In the case where the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms & Conditions.

Article2. Application for Accommodation Contracts

  1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars.
    (1)   Name of the Guest(s);
    (2)   Date of accommodation and estimated time of arrival;
    (3)   Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1; and
    (4)   Other particulars deemed necessary by the Hotel.
  2. In the case where the Guest requests, during his / her stay, an extension of the accommodation beyond the date(s) in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article3. Conclusion of Accommodation Contract and related agreement

  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has dully accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proven that the Hotel has not accepted the application.
  2. When a Contract for accommodation has been concluded in accordance with the provisions of the preceding Paragraph the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first allotted for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations payment of the Accommodation Charges as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Article4. Special Contracts Requiring No Accommodation Deposit

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no Accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and / or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, the Hotel shall be treated as having accepted a special contract prescribed in the preceding Paragraph.

Article5. Refusal of Accommodation Contracts

The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
(1)   When the application for accommodation does not conform to provisions of these “Terms and Conditions”.
(2)   When the Hotel is fully booked and no room is available.
(3)   When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or customs in regard to his accommodation.
(4)   When the Guest seeking accommodation is deemed to be a member of or be linked to a crime syndicate, organized crime groups or any antisocial organizations.
(5)   When the Guest seeking accommodation can be detected as a corporation or other groups of which business activities are under control of a crime syndicate or organized crime groups.
(6)   When the Guest seeking accommodation is a corporate company which its director is proven to be a member of an organized crime syndicate.
(7)   When the Guest seeking accommodation has used violence in making demands of the accommodation facilities or its employees, or has requested the Hotel to assume an unreasonable burden.
(8)   When the Guest seeking accommodation can be clearly detected as carrying an infectious disease.
(9)   When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and /or other unavoidable causes.
(10)   When it is feared that the Guest seeking accommodation is clearly detected as being in a state of intoxication or shows abnormal behavior which may disturb other guests of the Hotel or when the provisions of Ryokan Business Law of the Shizuoka Prefecture Ordinances are applicable.
(11)   When it is feared that the Guest seeking accommodation is notably filthy or wears unkempt attire that may disturb other guests of the Hotel.
(12)   When it is proven that the Guest seeking accommodation has no financial ability to compensate for the services.
(13)   When it is feared that the Guest seeking accommodation is carrying hazardous articles, prohibited items and others alike which may cause disturbance to other Hotel guests.

Article6. Right to cancel Accommodation Contracts by the Guest

  1. The Guest is entitled to cancel the Accommodation Contracts by notifying the Hotel.
  2. In the case where the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case where the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2.
  3. In the case where the Guest does not appear by 8 p.m. on the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Article7. Right to Cancel Accommodation Contracts by the Hotel

  1. The Hotel may cancel the Accommodation Contract under any of following cases;
    (1)   When the Guest is deemed liable to conduct and / or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation.
    (2)   When a guest can be clearly detected as carrying an infectious disease.
    (3)   When the Hotel is unable to provide accommodation due to natural calamities and / or other unavoidable causes.
    (4)   When the Guest is deemed to be a member of or be linked to a crime syndicate, organized crime groups or any antisocial organizations. (5)   When a corporate company or an organization is detected to be under control of a crime syndicate or organized crime group(s) in its business activities.
    (6)   When a corporate company or an organization is proven to employ a director who is a member of an organized crime syndicate.
    (7)   When the Guest has used violence in making demands of the accommodation facilities or its employees, or has requested the Hotel to assume an unreasonable burden.
    (8)   When it is feared that the Guest is clearly detected as being in a state of intoxication or shows abnormal behavior which may disturb other guests of the Hotel.
    (9)   When it is feared that the Guest is notably filthy or wears unkempt attire that may disturb other guests of the Hotel.
    (10)   When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire suppression systems and other prohibitions of the Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid causing fire hazards).
    (11)   When it is proven that the Guest has no financial ability to compensate for the services.
    (12)   When it is feared that the Guest is carrying hazardous articles, prohibited items and others alike which may cause disturbance to other Hotel guests.
    (13)   When the Guest has not followed “House Regulations” provided by the Hotel.
    (14)   When the Guest does not observe the preceding statements in Article7 and other “Terms & Conditions for Accommodation Contract” provided by the Hotel.
  2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he / she has not received.

Article8. Registration

  1. The Guest shall register the following particulars at the Reception of the Hotel on the day of accommodation.
    (1)   Name, age, sex, address and occupation of the Guest(s);
    (2)   Except in the case of Japanese national, nationality, passport Number, port and date of entry in Japan;
    (3)   Date and estimated time of departure; and
    (4)   Other particulars deemed necessary by the Hotel
  2. In case where the Guest is not Japanese national and who does not hold home address in Japan will be requested to submit a copy of their passport.
  3. In the case where the Guest intends to pay his / her Accommodation Charges prescribed in Article 12 by any means other than cash in Japanese currency, such as traveler’s cheques, coupons or credit cards, such means of payment shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

Article9. Occupancy Hours of Guest Rooms

  1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 p.m. on the day of registration until 11:00 a.m. on the day of departure.
  2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the check out time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows;
    (1)   Up to 3 :00 p.m. : 30% of the room charge
    (2)   Up to 6:00 p.m. : 50% of the room charge
    (3)   After 6:00 p.m. : 100% of the room charge

Article10. Observance of House Regulations

The Guest shall observe the House Regulations established by the Hotel, which are posted within the premises of the Hotel.

Article11. Business Hours

  1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail in the brochures as provided in the Hotel, notices displayed at various places, service directories in guest room, etc.

    (1)   Service hours of Front Reception and Cashier

    A. 1st Floor Mailn Entrance 24 hours
    B. Front Deck 24 hours
    C. Exchange Service 24 hours

    (2)   Service hours (at facilities) for dining, drinking etc.

    15F Ristorante ALPORT SHIZUOKA Lunch 11:30 a.m. - 2:30 p.m.
    Dinner 5:30 p.m. - 9:00 p.m.
    2F Chinese Restaurant LIN-KA Lunch 11:30 a.m. - 2:30 p.m.
    Dinner 5:30 p.m. - 9:00 p.m.
    Japanese Restaurant KA-UN Lunch 11:30 a.m. - 2:30 p.m.(Closed:Monday, Tuesday except national holiday)
    Dinner 5:30 p.m. - 9:00 p.m.(Closed:Monday, Tuesday except national holiday)
    Teppan-Yaki Restaurant NAKOTEI Lunch 11:30 a.m. - 2:30 p.m.
    Dinner 5:30 p.m. - 9:00 p.m.
    1F Coffee Shop PERGOLA Breakfast 7:00 a.m. - 10:00 a.m.
    Lunch 11:30 a.m. - 2:30 p.m
    Dinner 5:30 p.m. - 9:00 p.m

    (3)   Service hours (at facilities) for drinking, etc.

    Main Bar ESTMARE 5:00 p.m. - 0:00 a.m.
    Lobby Lounge SCENERY (weekday) 10:00 a.m. - 10:00 p.m   (holiday) 9:00 a.m. - 10:00 p.m

    (4) Service Hours of auxiliary facilities.

    2F Photography

    10:00 a.m. - 6:00 p.m.  (Closed:Wednesday)

    2F Beauty Salon 9:00 a.m. - 6:00 p.m. (Closed:Wednesday)
    1F Business Center 6:00 a.m. - 0:00 a.m.
    1F Barber 9:30 a.m. - 7:00 p.m. (Closed:Wednesday)
    1F Rental Cars 8:00 a.m. - 8:00 p.m.
    1F Flower Shop 11:00 a.m. - 7:00 p.m.(Closed:Tuesday,Wednesday)
    1F Boutique 10:00 a.m. - 7:00 p.m.
    1F Convenience Store 24 hours
      Massage 8:00p.m. - 1:00 a.m.
  2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.

Article12. Payment of Accommodation Charges

  1. The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the attached Table No.1.
  2. Accommodation and other charges, as stated in the preceding Paragraph shall be paid at the Reception at the time of the Guest’s departure or upon request by the Hotel in Japanese currency, other means as shall be acceptable to the Hotel such as traveler’s cheques, coupons or credit cards.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities once such facilities have been made available to him / her by the Hotel.

Article13. Liabilities of the Hotel

  1. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the non-fulfillment or the Accommodation Contract and / or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
  2. The Hotel displays “Fire Prevention Safety Mark” which proves compliance with Fire prevention Standards issued by the Fire Department, however, the Hotel is also covered by Hotel Liability Insurance for coverage of unexpected fires and / or other disasters.

Article14. Handling when unable to provide Contracted Rooms

  1. The Hotel shall, when unable to provide contracted room(s), arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  2. When arrangement of other accommodation cannot be made not with standing the provisions of preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparation. However, when the Hotel cannot provide accommodations due to causes for which the Hotel is not liable, the Hotel will not pay the compensation fee to the Guest.

Article15. Liability of Hotel for Possessions of Guests

  1. The Hotel shall be liable for the loss of or destruction of the possessions of guest only if such loss or destruction is the result of willful or gross negligence by the Hotel. The Hotel shall be liable to the Guest for the loss of, or damage to the possessions of the Guest for an amount limited to the Fair Market Value of such possessions or \150,000 whichever is lower.
  2. The Hotel shall not safe keep cash, transferable securities, jewelry, important documents and any other properties which have substantial monetary value. The Hotel’s Safety Deposit Boxes are available. The Hotel shall be liable to the Guest for the loss of or damage of such valuables in an amount limited to \150,000 per period of Safety Deposit Box rental except in extreme cases.

Article16. Custody of Baggage and / or Belongings of the Guest

  1. When the baggage of the Guest is brought into the Hotel before his / her arrival, the Hotel shall be liable to keep and to hand it over to the Guest at the Reception at the time of his / her check-in only if the Hotel has agreed to do so in advance.
  2. When the baggage or belongings of the Guest are found left behind after his / her check-out ,the article shall be kept by the Hotel for a certain period of time and after that be handled according to the law.
  3. The baggage of the hotel guest in case of previous Paragraph 2 or the responsibility of this hotel about the safekeeping of the accouterment shall follow the regulations of the preceding article.

Article17. Liability in regard to Parking

When the Guest uses the parking lot, the Hotel shall not be liable for any damage to the vehicle whether the key to the car is handed or not. However, if the car is intentionally or unintentionally damaged as a result of the Hotel’s management of the parking lot, the Hotel will accept liability.

Article18. Liability of the Guest

The Guest shall compensate the Hotel for any damage caused intentionally or through negligence on the part of the Guest.

Article19. Waiver for Computer Communication Services

Please be aware that Guests are liable for any use of computer communication services from within the Hotel. The Hotel can not be held liable for any possible damage that may be caused by a systems failure or any other reasons while the computer communication services are being used. In addition, the Guest may be required to compensate the Hotel and third parties for any possible damage caused by acts that we judge to be an inappropriate use of our computer communication systems.

Article20. Governing Language

These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and the English, the Japanese version will take precedence.

Article21. Jurisdiction and Applicable Laws

Litigation arising from the Terms & Conditions for Accommodation contract will be resolved in the courts in the jurisdiction of the Hotel and in accordance with Japanese law.

Table No.1: Break down of Accommodation Charges, etc.
(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

  Contents
Total Amount to be paid by the Guest Accommodation Charge (1)   Basic accommodation charge.
{Room Charge(or Room Charge + Meals)}
(2)   Service Charge {(1) X 10%}
Extra Charge (3)   Meals & Drink and Other Expenses
(4)   Service Charge {(3) X 10%}
Taxes a.   Consumption Tax
b.   Taxes are calculated on¥1, fractions ignored.

Remarks:

  1. Those charges are subject to change to revisions of the Tax Laws concerned.
  2. The above Basic Accommodation charge is based on the published room tariff.

Table No.2: Cancellations and Charges
(Ref. Paragraph 2 of Article 6)

Contracted Number of Guests Date when Cancellation of Contract is Notified
No Show Accommo-dation Day 1 Day Prior to Accommo-dation Day 9 Days Prior to Accommo-dation Day 20 Days Prior to Accommo-dation Day
Individual 1 to 14 100% 80% 20% - -
Group 15 to 99 100% 80% 20% 10% -
100 and more 100% 100% 80% 20% 10%

Remarks:

  1. The percentages signify the rate of cancellation charge to the Basic Accommodation Charges. For “Package” accommodations, these rates apply to the full amount of the package.
  2. When the number of days contracted is shortened, cancellation charge for the first day shall be paid by the Guest, regardless of days shortened.
  3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days to the occupancy, as of days the date) with fractions counted ad a whole number.

このページのトップへ